T703 - Tour of Service Panel

1 - Hour Course

Course History and Future Events

• February 17, 2020 - Hook, England
• May 16, 2019 - Cardiff, Wales
• February 5, 2019 - Amsterdam, Netherlands
• August 21, 2019 - Lansing, Michigan, USA
• October 16-17, 2018 - Reading, England
• October 15, 2018 - Reading, England
• October 10, 2018 - Dublin, Ireland
• September 24, 2018 - Chicago, lllinois, USA
• September 14, 2018 - Columbus, Georgia, USA
• September 12, 2018 - Atlanta, Georgia, USA
• September 11, 2018 - Dallas, Texas, USA
• July 24, 2018 - Manchester, England
• June 27, 2018 - Kansas City, Kansas, USA
• June 20, 2018 - Manchester, England
• June 19, 2018 - London, England
• June 18, 2018 - London, England
• May 31, 2018 - Oxford, England
• May 30, 2018 - Cambridge, England
• March 20, 2018 - Oak Brook, Illinois, USA

Learn about Service Panel in this one hour product tour. This course is ideal for anyone who wants to learn the benefits of Service Panel, and needs to understand Service Panel Audiences and Functional Categories when preparing for a W812 workshop.  This course is also given in course A850 - Service Panel Solution Developer. 

Introduction to Service Panel

• Overview of benefits and features
• How Service Panel relates to Identity Panel
• Integration with MIM Portal and MIM Sync
• Integration with ServiceNow
• Hosting and High Availability – SaaS and On-Premise

Service Panel Demo

• Theme configuration
• Security and access control
• Virtual Identity, white pages, search and lookup
• Track & Trace – time-delayed change validation and notification
• Service Forms, self-service actions, account management

Orientation to W812 Workshop (Deployment Planning)

• Scoping functional categories (e.g. org. tree navigation or self-service account management)
• Identifying audiences and stakeholders (e.g. help desk, managers, dept./site manages, auditors, or end users)
• About deployment scoping and time estimation