Reading, U.K. - 15-17 September 2021 - M950 - Service Panel Solution Developer

IMPORTANT NOTE: Venue is 9 Greyfriars Road on Wednesday ONLY

3-Day Course

This course is an accelerated version of the 4-day course M950. See below for 3-day syllabus. 

Delegate Required Items

• Laptop computer with access to the Internet (no VPN lockdown)
• iPad or large tablet (for lab manuals)

SIDM Provided items

• WiFi (see wireless access code far below, listed by day)
• Coffee and soft drinks
• Lunch (please email SIDM your dietary requirements with your booking)

This course is part of series being held the week of 13 September 2021 in Reading with continuation in London the week of 22 November 2021. 

Reading, U.K. - 13 Sept 2021 - A801 - Using The Identity Panel Suite
Reading, U.K. - 14 Sept 2021 - A850 - Rule Engine Language & Report Writing
Reading, U.K. - 15-17 Sept 2021 - M950 - Service Panel Solution Developer
London, U.K. - 22 Nov 2021 - A801 - Using The Identity Panel Suite
London, U.K. - 23 Nov 2021 - A820 - Identity Panel Architecture, Security, and Deployment
London, U.K. - 24 Nov 2021 - A960 - Access Panel for Solution Architects and Admin
London, U.K. - 25 Nov 2021 - A970 - Access Panel Developer
London, U.K. - 26 Nov 2021 - A900 - HyperSync

Venue

Important: Venue by day

Wednesday, 15 September 2021

Spaces
9 Greyfriars Road
Reading, England RG1 1NU

TEL: +44 1182062900

Thursday and Friday, 16-17 September 2021

Reading Forbury Square
Davidson House
Forbury Square
Reading, England RG1 3EU

TEL: +44 1189000500

Your instructor, Peter Sidebotham, MCPD

Agenda - Day One - Wednesday - 15 September 2021

Regus WiFi Day Code: 113356950

9AM - Session 1 - Brief Refresher

• Time Traveler
• Scheduler
• Reporting
• Workflows
• MIM DevTest
• Overview of benefits and features of Service Pavel
• How Service Panel relates to Identity Panel and Access Panel
• Integration with MIM Portal and MIM Sync and HyperSync
• Hosting and High Availability – SaaS and On-Premise

Customer cases and popular use cases will be explored.

• Employee directory
• Photo opt-out
• Code Red!
• Updating contact information
• Account Creation
• Changing email domains
• Azure B2C
• Onboarding

Service Panel Provider Architecture

• Web application
• Panel Service
• Cloud Scanning
• Messaging
• Access from the Managed Service Console
• Panel Service hardware resources

Full architecture is covered in course A820 - Identity Panel Architecture, Providers, and Deployment. 

12:15 - Lunch

1:30PM - Session 2 - Rule Engine Language Short Review

This session will teach you the Rule Engine syntax that is used by Service Panel. The Rule Engine will be familiar to anyone who knows the MIM Portal custom expression syntax. The Rule Engine offers a superset of rules, and helpful tools for find just the right rule syntax or attribute name. The Rule Tester will show you how to unit test code and see the results.

This mid-day session is an abbreviated version of course A850 - Rule Engine. Course A850 is recommended for anyone who wants to expand their Rule Engine skills. Report writing will not be covered, but is covered in the full A850 course. If you have attended course A850, you may skip session 5.

2:15PM - Session 3 - Service Panel Advanced Requirements Gathering

This session will show you the process used to collect requirements from a customer. This process is critical to a successful project. This is an abbreviated version of course A812 - Service Panel Requirements Gathering & Design. If you have attended A812, you do may skip session 6.

2:45PM - Session 4 - Build custom themes

Add a theme to match your customer's brand and website. Add a logo and color pallet. Learn how to capture your customer's color pallet, and upload their logo. Add a hyperlink to their logo.

Also learn how custom URLs for your customer, giving them a branded experience from authentication page to within.

3:30 PM - Session 5 - Construct your required Virtual Identities - Part I

Agenda - Day Two - Wednesday - February 26th

Regus WiFi Day Code: TBA

Start time: 9AM.

Session 6 - Construct your required Virtual Identities

Agenda - Day Three - Thursday - 16 September

Regus WiFi Day Code: 113356982

Start time: 9AM

Session 7 - Construct your required Virtual Identities - Part 2

Session 8 - Service Panel Form

Learn how to construct the Service Panel forms. Expose them as RestAPIs to other application. Connect to Identity Panel DevTest for validation. Create behaviors, lookups, formatting, controls, and more.

Agenda - Day Three- Friday - 17 September

Regus WiFi Day Code: 113357006

Start Time: 9AM

Session 9 - Fixtures - Provision and modify targets

Publish and modify your data across data targets using the concept of Fixture. Identity Panel DevTest uses Fixtures to stage and undo your test cases. This same Fixture technology is used by Service Panel to publish your data, and incidentally, is the same technology used by the MIM Service Port.

This course is similar to course A890 - MIM DevTest Case Development. If you have already attended A890, you do not need to attend day four.

Session 10 - Configure Data Target Integration

How to connect, scan, and write to target directories and sources with Identity Panel. This includes targets Active Directory, AzureAD, and SQL Server.

Session 11 - ServiceNow integration

Learn how to setup ServiceNow to fulfill tickets using Service Panel. This is an abbreviated version of course A890.