Charlotte, NC, US - September 5, 2019 - W802 - Identity Panel Requirements Gathering & Design

Venue:

Hilton Garden Inn - Charlotte/Ayrsley

1920 Ayrsley Town Blvd, Charlotte, NC 28273

TEL: +1 704 970 5000

Room: Westminster Jr. Ballroom

Who should attend? Anyone wanting to have input on..

• Identifying Issues
• Establishing requirements
• End user experience with in ServiceNow and the identity portal.
• Business flows and process, including requests, approvals, and fulfilment
• Setting priorities
• Learning how the outcomes of this program will simplify and improve onboarding, sign-on, and access request fulfilment

Guiding the client

A successful project begins with detailed requirements gathering session. You will need to collect the client's requirements on the following items. Many items may not be applicable to a particular client, and the list is not exhaustive. 

Please describe the requirements for the following:

• Project staffing
• Operation staffing
• Identity Panel security roles
• On-premise or SaaS
• What role will your service provider serve
• Managed service console
• Dashboards
• Schedules
• Health checks
• Workflows
• Join rules
• Non-repudiation
• GDPR and the right to be forgotten
• Data retention
• Data restoration
• Testing
• Cases
• Panel Service
• Service account permissions
• Panel check altering 
• Reporting
• High Availability
• Dev, Test, QA, State, Production
• Change control
• Applicable IT policies
• Monitoring
• Infrastructure maintenance and operation
• Status report

Provider Requirements

• MIM Synchronization
• MIM Portal
• MIM Pam
• AzureAD
• Office 365
• Exchange Server
• Intune
• Skype for Business
• SharePoint
• AzureB2C
• SaaS application
• Company applications
• SQL Server tables
• Oracle tables
• Text files
• Workday or other HRMS
• AD Connect
• ADFS
• Active Directory
• AD LDS
• LDAP
• PCNS
• SIEM integration
• SMTP