Hook, UK - February 17, 2020 - T711 - A Tour of Service Panel

Course T711

Your instructor, Peter Sidebotham, MCPD

Agenda

9:00AM - Session 1 - Tour of Service Panel

Service Panel Demo

• Theme configuration and custom URL
• Security and access control
• Overview of benefits and features
• Virtual Identity, white pages, search and lookup
• Track & Trace – time-delayed change validation and notification
• Service Forms, self-service actions, account management
• How Service Panel relates to Identity Panel
• Application Architecture of Identity Panel and Service Panel
• Integration with MIM
• Integration with ServiceNow
• Hosting and High Availability – SaaS and On-Premise

10:20AM Session 2 - Customer cases. How customers are using Service Panel in the real-world. 

Customer cases and popular use cases will be explored.

• On-boarding & Account Creation (JML)
• Employee directory
• Photo management, including opt-out
• Code Red! (emergency termination)
• Updating contact information
• Changing email domains
• Azure B2B

11:00AM - End